Privacy Policy

Last Updated: August 1, 2026

This Privacy Policy explains how Jewellery by Twins ("we," "our," or "us") collects, uses, stores, and protects the information you provide when you visit or use our website, official social media pages, and related services (collectively referred to as the "Platform").

Business Details

• Brand Name: Jewellery by Twins
• GSTIN: 07AYZPN2678J1ZF
• State: Delhi (GST State Code: 07)

This Privacy Policy applies to our website, mobile devices, official social media pages, customer support channels, and all products and services offered by Jewellery by Twins.

By accessing or using our Platform, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide while using our Platform, including when you:

• Create an account
• Place an order
• Contact customer support
• Subscribe to newsletters or promotional updates
• Submit reviews, feedback, or testimonials
• Participate in surveys, contests, or promotional campaigns
• Contact us through social media or messaging platforms

The information collected may include:

• Full Name
• Email Address
• Mobile Number
• Shipping & Billing Address
• Payment Details (processed securely through payment partners)
• Order History
• Communication Preferences

You may browse our website without providing personal information. However, certain features may not be available unless you provide the required details.

Non-Personal Information

We may automatically collect certain non-personal information, including:

• Browser type and version
• Device information
• Operating system
• IP address
• Pages visited
• Date and time of visit
• Website usage statistics
• Referral source

This information helps us improve the performance and user experience of our Platform and does not directly identify you.

How We Use Your Information

We use your information for purposes including:

• Processing and delivering your orders
• Providing customer support
• Sending order confirmations and shipping updates
• Improving our products and services
• Personalizing your shopping experience
• Responding to your enquiries
• Preventing fraud and ensuring platform security
• Conducting research, surveys, and analytics
• Sending promotional emails, offers, and newsletters (only where permitted)

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our communications.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Keep products in your shopping cart
• Understand website traffic
• Improve website performance
• Deliver a better shopping experience

You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

Payment Security

All online payments are processed through trusted and secure payment gateway providers.

Jewellery by Twins does not store your complete debit card, credit card, banking credentials, or UPI PIN information on its servers.

Data Security

We implement reasonable administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

Our website uses industry-standard encryption (SSL/HTTPS) to protect data transmitted between your browser and our servers.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Sharing of Information

We value your privacy and do not sell, rent, or trade your personal information to third parties.

We may share your information only with trusted service providers where necessary to operate our business, including:

• Courier and logistics partners
• Payment gateway providers
• Technology and hosting providers
• Customer support platforms
• Legal or government authorities when required by applicable law

These service providers receive only the information necessary to perform their services and are expected to maintain the confidentiality of your information.

Marketing Communications

If you subscribe to receive promotional emails or marketing messages, we may occasionally send you updates regarding:

• New product launches
• Exclusive offers
• Sales and promotions
• Company announcements

You may opt out of these communications at any time.

Third-Party Websites

Our Platform may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of these external websites. We encourage users to review the privacy policies of any third-party websites they visit.

Accuracy of Information

While we make every effort to ensure the accuracy of information available on our Platform, occasional typographical errors, pricing inaccuracies, or product description errors may occur.

Jewellery by Twins reserves the right to correct any errors, inaccuracies, or omissions and to modify or update information without prior notice.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be published on this page with the revised "Last Updated" date. Continued use of our Platform after such changes constitutes acceptance of the updated Privacy Policy.

Your Consent

By accessing or using our Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please discontinue using our Platform.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us:

Jewellery by Twins

Email: support@jewellerybytwins.com

We will make reasonable efforts to respond to your queries as quickly as possible.