Terms & Conditions
Jewellery By Twins - Terms and Conditions
Welcome to Jewellery By Twins! We are delighted to have you as our valued customer. Please take a moment to review our terms and conditions before making a purchase.
1. Product Quality and Inspection:
We take pride in the quality of our artificial jewellery. Upon receiving your order, we recommend you shoot an opening video from start till end without any cut or pause. This will serve as a valuable record in case of damages or missing items. Please report any issues to our customer support immediately.
2. Easy Exchange for Damaged Items:
We offer an easy exchange policy for items damaged during transit. If you receive a damaged product, please contact our customer support within 48 hours of receiving the order. We will guide you through the exchange process.
3. Shipping and Delivery:
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Dispatch Time: Our team processes orders within 2-3 business days.
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Normal Shipping: Standard delivery time is 4-7 days approximately.
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Express Shipping: Faster delivery options are available at additional charges. You can choose express shipping during the checkout process.
4. Returns, Cancellations, and Size Exchange:
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Returns: We do not accept returns unless the product is damaged. Please refer to point 2 for damaged items.
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Cancellations: Once an order is placed, it cannot be canceled.
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Size Exchange: We do not offer size exchanges. Please carefully check the product descriptions and sizing information before placing your order.
5. Privacy and Security:
Your privacy and security are important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
6. Communication:
By placing an order with Jewellery By Twins, you agree to receive communication from us regarding your order, promotions, and other relevant information. You can opt-out of promotional emails at any time.
7. Copyright and Trademarks:
All content on our website, including images, text, and logos, is the property of Jewellery By Twins and is protected by copyright and trademark laws.
8. Governing Law:
These terms and conditions are governed by the laws of NCT of Delhi. Any disputes arising out of or in connection with these terms shall be resolved through negotiation or in the courts of NCT of Delhi.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for choosing Jewellery By Twins! If you have any questions, feel free to contact our customer support.