Shipment Terms & Policies
Last Updated: 25 October 2025
Thank you for shopping with Jewellery by Twins. These Shipment Terms & Policies explain how and when your products will be delivered.
1. Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Carriers
We partner with trusted courier services across India to ensure safe and timely delivery.
Tracking details are shared once the product is dispatched.
3. Delivery Time
Estimated delivery within 3–7 business days depending on:
Customer’s shipping address
Courier service availability
Local conditions and holidays
Unexpected delays may occur, but we always update our customers promptly.
4. Shipping Charges
Shipping charges are calculated at checkout based on:
Weight of the product
Delivery location
Ongoing shipping offers or promotions
Any delivery charges will be shown before you make payment.
5. Delivery Attempts
Couriers usually attempt delivery 2–3 times.
If the package returns due to unsuccessful delivery attempts or incorrect address:
Reshipping charges may apply.
6. Packaging & Safety
All products are securely packed to protect against damage in transit.
We ensure:
Tamper-proof packaging
Quality inspection before dispatch
7. Delayed or Lost Shipment
In case of delay or lost shipment:
Contact us with your order and tracking details.
We will coordinate with the courier to resolve the issue.
Claims for lost/damaged products must be submitted within 48 hours of expected or actual delivery.
8. Wrong Address Disclaimer
We are not responsible for shipping delays or lost parcels caused by:
Incorrect address provided by the customer
Incomplete contact information
Please verify address before placing the order.
9. International Shipping
Currently, we do not ship internationally.
This feature may be added in the future.
10. Contact Us
If you have questions about shipment, delivery, or tracking, contact:
Email: support@jewellerybytwins.com
Phone/WhatsApp: +91 72919 12656
Website: www.jewellerybytwins.com