Shipping & Delivery Policy
At Jewellery by Twins, we are committed to delivering your jewellery safely and on time. Please read our shipping policy carefully.
1. Processing Time
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All orders are processed within 1–3 business days after the payment is confirmed.
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Orders placed on weekends or public holidays will be processed the next business day.
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Custom or personalized orders may take 5–7 business days to process.
2. Shipping Methods & Delivery Time
We offer the following shipping options within India:
| Shipping Method | Estimated Delivery Time | Charges |
|---|---|---|
| Standard Shipping | 3–7 business days | ₹50–₹150 (depending on location) |
| Express Shipping | 1–3 business days | ₹200–₹350 (depending on location) |
Note: Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.
3. Order Tracking
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Once your order is shipped, you will receive a tracking number via email or SMS.
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You can track your order on the courier’s website to know the estimated delivery date.
4. Shipping Restrictions
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Currently, we only ship within India.
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We do not deliver to P.O. Boxes or addresses outside India.
5. Damaged or Lost Items
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Jewellery is handled with care, but if your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage.
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We will either replace the damaged item or provide a full refund after verification.
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If a package is lost in transit, we will work with the courier to resend your order or provide a refund.
6. Failed Deliveries
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If a shipment fails due to an incorrect address or unavailability, additional shipping charges may apply for re-delivery.
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Ensure your delivery address is accurate to avoid delays.
7. Contact Us
If you have any questions about your order or delivery, reach out to us:
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Email: support@jewellerybytwins.com
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Phone: [Insert Phone Number]
Thank you for shopping with Jewellery by Twins. We value your trust and strive to deliver your jewellery safely and promptly!