Shipping Policy
Last Updated: 25 October 2025
Thank you for shopping with Jewellery by Twins. We work hard to ensure fast, secure, and reliable delivery of your orders.
1. Order Processing Time
Orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Locations
We currently ship across India.
International shipping may be added in the future.
3. Delivery Time
Delivery time depends on location and courier availability.
Typical delivery timeframe:
3–7 business days within India
There may be delays due to logistics or high-volume periods. We will keep you updated.
4. Shipping Charges
Shipping charges are calculated based on:
Total order value
Delivery location
Shipping fees will be displayed at checkout before final payment.
5. Tracking Your Order
Once your order is shipped, you will receive tracking details via:
Email
SMS or WhatsApp (where applicable)
You can track your shipment anytime through the courier partner.
6. Incorrect Address
If incorrect or incomplete address details are provided, delivery may fail or get delayed.
Please double-check your address before placing your order.
7. Damaged or Lost Packages
If your order is damaged or lost during transit:
Contact us within 48 hours of receiving the package (or expected delivery date).
Provide photos/videos of the damaged product if applicable.
We will verify and assist with replacement or compensation as per our policy.
8. Contact Us
For any shipping queries, please reach out to us:
Email: support@jewellerybytwins.com
Phone/WhatsApp: +91 72919 12656
Website: www.jewellerybytwins.com